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Playjonny Casino Terms & Conditions
Playjonny Casino holds a Curaçao Gaming Authority licence, reference number OGL/2024/1126/0521, issued to operator Terdersoft B.V.
1. General terms and acceptance
These Terms & Conditions apply to your use of the Playjonny Casino website, related services and any account you create. They form a legally binding agreement between you and the operator of the service. If you do not agree with any part of these terms, you must not use the website or its services.
The operator may update these terms from time to time. Changes may be made to reflect legal, regulatory, technical or operational requirements. The latest version will apply from the date it is published on the website, unless a different effective date is stated. You should review this page regularly. Continuing to use Playjonny Casino after an update means that you accept the revised terms.
Additional terms may apply to specific games, promotions, competitions, payment methods or other features. Where additional terms conflict with these general terms, the specific terms will apply to the relevant service to the extent of the conflict. Game rules and promotional conditions should always be read before you participate.
Eligibility
You must be legally permitted to access and use online gambling services in the place where you are located. You must meet the applicable minimum age requirement and comply with all laws that apply to you. Playjonny Casino may restrict access where the service is not available or where use would be unlawful.
You are responsible for checking whether online gambling is permitted in your location. Access from a location where gambling services are restricted, prohibited or unavailable is not authorised. The operator may use reasonable measures to identify location, age and eligibility.
2. Account registration and verification
To use certain services, you may need to create a personal account. Information provided during registration must be accurate, complete and kept up to date. You must not register an account in another person’s name, provide misleading information or create an account for someone else.
Each player may generally maintain only one account unless the operator has expressly approved otherwise. Duplicate, linked or otherwise unauthorised accounts may be suspended or closed. Any treatment of balances, winnings or transactions in these circumstances will be handled in accordance with applicable law and the relevant account review.
You are responsible for keeping your login details confidential and for all activity carried out through your account. Do not share your password, allow another person to access your account or use another person’s account. You should notify support promptly if you suspect that your account has been accessed without permission.
The operator may request documents or other information to verify your identity, age, location, payment method or source of funds. This may occur when you register, make a transaction, request a withdrawal or at another stage of the customer relationship. Reviews may delay access to some features while checks are completed.
- Provide truthful and current registration information.
- Use payment methods that belong to you or that you are authorised to use.
- Keep your account credentials secure.
- Co-operate with reasonable identity and compliance checks.
- Tell the operator if your personal details or circumstances change.
An account may be suspended, restricted or closed where there is a suspected breach of these terms, a security concern, a legal or regulatory requirement, an incomplete verification process or suspected fraud, money laundering or other prohibited conduct. The operator may also refuse registration or limit access where permitted by law.
3. Deposits, withdrawals and gameplay
You may only deposit funds using payment options made available through the website. Before making a deposit, check the information shown for the selected payment method, including any applicable processing conditions, minimums, maximums or restrictions. A deposit must not be made using funds obtained unlawfully or funds that you cannot afford to lose.
You are responsible for ensuring that your financial institution or payment provider permits the transaction. Playjonny Casino is not responsible for a payment that is rejected, reversed, delayed or subject to a fee by a bank, card provider or other third party. Funds should not be deposited for the purpose of transferring money to another person.
Withdrawal requests may be subject to account verification, transaction checks, applicable game rules and any conditions displayed when the request is made. The operator may return funds through an approved method and may require that withdrawals be made to an account or payment method held in your name. Processing periods can vary according to the payment method and the completion of required checks.
You must review every transaction and report any error or unauthorised activity as soon as reasonably possible. If a technical or administrative error results in an incorrect balance or payment, the operator may correct the error. Amounts credited in error must not be used and may be recovered or reversed, subject to applicable law.
Games and results
Game outcomes are determined by the relevant game system and its rules. Where a game uses randomised outcomes, results are not guaranteed and previous results do not predict future results. You should check the information displayed for each game before playing, including stake options, rules and any applicable return information.
You must not attempt to manipulate a game, exploit an error, use unauthorised software, interfere with the website or participate through automated means unless expressly permitted. Collusion, account sharing, fraud, chargeback abuse and any attempt to obtain an improper advantage are prohibited. Suspected prohibited conduct may result in an investigation and account restrictions.
If a game is interrupted because of a technical fault, the operator may review the relevant records and resolve the matter in accordance with the game rules, technical procedures and applicable law. The operator will not knowingly treat a confirmed system error as a valid game result.
4. Responsible gambling and prohibited use
Gambling should be treated as entertainment, not as a way to earn income or recover losses. Set limits before you play and only use money that you can afford to lose. If gambling stops being enjoyable or begins affecting your finances, relationships, work or wellbeing, stop playing and seek appropriate support.
Tools and account controls may be available to help you manage your gambling, such as deposit limits, time reminders, activity information, temporary breaks or self-exclusion. Availability and operation may vary. Requests to close or restrict an account may take effect in accordance with the relevant process, and you must not create another account to avoid a restriction.
You must not use Playjonny Casino for unlawful activity, money laundering, terrorist financing, fraud, identity misuse or any other improper purpose. You must not use the website while impaired to the point that you cannot make informed decisions. The operator may report or escalate suspicious activity where required.
- Decide your spending and time limits before starting.
- Do not chase losses or increase stakes because of frustration.
- Take regular breaks and avoid playing when distressed or impaired.
- Use available account controls if your play is becoming difficult to manage.
- Seek independent help if gambling is affecting your life.
5. Website access, privacy and liability
The website is provided for personal use. You must not copy, reproduce, modify, distribute, reverse engineer or commercially exploit any part of the website without permission. You must not introduce malicious code, overload the service, bypass security controls or interfere with another user’s access.
The operator aims to keep the website and services available, but uninterrupted access cannot be guaranteed. Maintenance, technical faults, internet outages, payment-provider issues, security events and circumstances outside reasonable control may affect availability. Information displayed on the website may occasionally be delayed, incomplete or subject to correction.
Personal information is handled in accordance with the Playjonny Casino Privacy Policy. By using the service, you acknowledge that information may be collected and used for account administration, verification, payments, security, responsible gambling, customer support and compliance purposes, as described in that policy.
To the extent permitted by law, the operator is not responsible for loss caused by your failure to follow these terms, misuse of your account, unauthorised access resulting from your actions, interruptions outside reasonable control or reliance on information that is inaccurate or incomplete. Nothing in these terms excludes, restricts or modifies a right, guarantee or remedy that cannot lawfully be excluded under Australian consumer law or other applicable law.
Suspension, closure and complaints
You may stop using the service and request account closure at any time through the available account or support process. The operator may suspend or close an account where permitted under these terms or by law. Closing an account does not remove obligations that arose before closure, including obligations relating to transactions, verification, disputes or responsible gambling controls.
If you have a question or complaint, use the support channel made available on the website and provide enough information for the matter to be reviewed. Complaints may be assessed using account records, transaction information and relevant game or technical data. You should retain copies of important communications and allow reasonable time for a response.
These terms are intended to operate consistently with the laws that apply to the service and to you. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply. A failure to enforce a provision immediately does not mean that the provision has been waived.