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Betting Rules
Playjonny Casino holds a Curaçao Gaming Authority licence, reference number OGL/2024/1126/0521, issued to operator Terdersoft B.V.
1. General betting conditions
By opening or using an account with Playjonny Casino, you agree to follow these Betting Rules and any other terms that apply to the relevant product or service. These rules apply to wagers placed through the website, mobile website or any other approved access method made available to you. If a specific game, market or promotion has additional rules, those rules may also apply and should be read before you participate.
You must be legally permitted to use online gambling services in your location. You are responsible for checking the laws that apply to you before opening an account or placing a wager. Playjonny Casino may restrict access, refuse a wager or close an account where required by law, regulation, internal controls or these rules.
Each player may be permitted to hold only one account, unless Playjonny Casino expressly allows otherwise. Accounts must be registered using accurate, current and complete information. You must keep your login details private and must not allow another person to use your account. All activity carried out through your account may be treated as activity authorised by you unless you notify us promptly of suspected unauthorised access.
- You must meet the applicable minimum age requirement before using the services.
- You must provide truthful information when registering and whenever information is requested for verification.
- You must not use the services for unlawful activity, fraud, money laundering or any other prohibited purpose.
- You must not place wagers on behalf of another person or permit another person to place wagers through your account.
- You must not use tools, software or methods intended to interfere with the website, manipulate outcomes or obtain an unfair advantage.
- You should check every wager carefully before confirming it.
Account checks and verification
Playjonny Casino may request information or documents to verify your identity, age, account ownership, payment method or source of funds. A wager, transaction or withdrawal may be delayed, declined or placed on hold while checks are completed. You must provide information that is genuine, readable and up to date. Failure to complete a requested check may affect your ability to use some or all services.
2. Placing and accepting wagers
A wager is normally created when you select the relevant option, enter the amount and confirm the instruction through the website. A message, receipt or entry in your account may show that a request has been received. This does not necessarily mean that the wager has been accepted. A wager is accepted only when it is recorded as accepted in the applicable account or betting system.
You are responsible for reviewing the selection, stake, odds, potential return and any other details before confirming a wager. Once accepted, a wager generally cannot be changed, cancelled or withdrawn unless the relevant rules expressly allow it or Playjonny Casino agrees otherwise. If a request is rejected or cannot be processed, any amount associated with that request should be handled in accordance with the applicable account and transaction rules.
Playjonny Casino may refuse, limit, cancel or void a wager where there is a technical error, an obvious pricing or display error, a breach of these rules, suspected fraud, suspected manipulation, a duplicated transaction or another valid operational or legal reason. Where a wager is voided, the usual result is that the original stake is returned, subject to the applicable rules and any investigation.
Displayed odds, prices, balances, game information and settlement details may change before a wager is accepted. If an obvious error occurs, Playjonny Casino may correct the error and determine the appropriate outcome in a fair and reasonable manner. An obvious error may include an incorrect price, an incorrect market description, a duplicated selection or information that is clearly inconsistent with the intended offering.
Wager records
The records held in the relevant betting system are generally used to determine whether a wager was requested, accepted, rejected, cancelled, voided or settled. You should retain any available confirmation details and review your account history regularly. If a wager does not appear as expected, avoid placing the same wager again until the first request has been checked.
- Only wagers submitted through approved account channels may be recognised.
- A wager is not valid if it was not successfully recorded by the betting system.
- A pending wager should not be treated as accepted until its status is confirmed.
- You remain responsible for wagers placed before a later account restriction takes effect, unless applicable rules provide otherwise.
- Any minimum or maximum stake shown for a product or market must be followed.
3. Settlement, results and game interruptions
Wagers are settled using the official result, outcome or calculation applicable to the relevant game or betting product. The method of settlement may differ between products. For casino games, settlement is generally based on the result generated by the game system. For other betting products, settlement may depend on the official result or source identified in the applicable product rules.
Results may be amended if an official source corrects an error or if an investigation identifies an issue with the original result. Playjonny Casino may review or suspend settlement where the result is unclear, disputed, delayed or affected by a technical or operational problem. The final settlement will be made in accordance with the relevant rules and available evidence.
If a game or betting session is interrupted, do not repeatedly submit the same wager. First check your account history, balance and transaction status. A completed game or accepted wager may remain valid even if the result is not immediately displayed. If a result cannot be confirmed, the wager may be reviewed and resolved under the applicable product rules.
Technical errors and duplicated transactions
You must notify Playjonny Casino as soon as reasonably possible if you notice a suspected technical error, incorrect balance, duplicated wager, missing result or unusual account activity. Do not knowingly use a technical error to gain an advantage. If an incorrect credit or payment is made to your account, the amount may be reversed or recovered in accordance with the applicable terms.
Internet connections, devices, browsers, payment providers and third-party networks may affect access to the services. Playjonny Casino does not guarantee uninterrupted availability. You are responsible for using a suitable device, maintaining secure access and checking that your wager has been recorded before leaving the betting page.
4. Payments, responsible play and disputes
Only payment methods made available through the account or website may be used. Payments must be made by the account holder or through a method that you are authorised to use. Playjonny Casino may carry out payment, identity and financial checks before processing deposits, withdrawals or other transactions. Transaction requests may be refused or delayed where information is incomplete, a payment is reversed, a method is not supported or additional checks are required.
You should set a gambling budget before playing and treat wagering as entertainment rather than a way to make money. Never gamble with money needed for rent, bills, food or other essential expenses. Consider using available account controls, including deposit or betting limits, time-outs, activity reminders or self-exclusion tools. If gambling stops being enjoyable or begins to affect your finances, relationships, work or wellbeing, stop playing and seek independent support.
- Only gamble with money you can afford to lose.
- Set limits before you start and do not chase losses.
- Take regular breaks and avoid gambling when affected by alcohol, medication or strong emotions.
- Do not borrow money or sell possessions to continue gambling.
- Keep your account secure and do not share access with family or friends.
- Use responsible gambling tools and support services when you need them.
Questions and complaints
If you believe a wager has been recorded or settled incorrectly, review the relevant account information and raise the issue through the available support channel. Include enough information for the matter to be identified, such as the account details requested by Playjonny Casino, the approximate date and time, the product involved and a description of the concern. Do not include unnecessary sensitive information in an unsecured message.
Complaints are reviewed using account records, transaction history, system information and the applicable rules. You may be asked to provide further information or complete verification before a decision is made. Playjonny Casino may suspend settlement or access to a relevant feature while a matter is investigated. Any outcome will be handled in accordance with the applicable terms, legal obligations and internal procedures.
These Betting Rules may be updated from time to time to reflect changes to the services, law, technology or operational requirements. The version published on the website will apply from the stated effective date or, where no date is shown, from publication. You should review the rules regularly and before placing significant wagers. If any part of these rules conflicts with a specific product rule or applicable law, the specific rule or legal requirement may take precedence to the extent of the conflict.