Privacy Policy | Playjonny Casino

Information we may collect

To provide an online casino service, we may handle different types of information about you. The information collected depends on how you use the website, which services you access and whether you contact us. We only seek information that is reasonably relevant to operating, securing and supporting the service.

Account and contact details

When you register or update an account, we may collect details such as your name, date of birth, residential information, username, login details and contact information. We may also receive information you provide when you communicate with customer support, respond to a survey, enter a promotion or otherwise interact with Playjonny Casino.

Verification and identity information

We may request documents or other information needed to confirm your identity, age, location or eligibility to use the service. This can include identity documents, proof of address and information used to complete account checks. Verification information helps us protect accounts, prevent misuse and meet applicable legal and compliance obligations.

Payment and transaction information

We may handle information about deposits, withdrawals, bets, gameplay, account balances and other transactions. Payment information may be processed by payment providers or other service partners. Where appropriate, we may receive confirmation or limited payment details rather than complete payment credentials. Transaction information helps us operate the account, investigate disputes, detect unusual activity and meet record-keeping requirements.

Technical, device and usage information

When you use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times and general interaction data. We may also collect information about how you arrive at and use the website. This information supports website performance, security, troubleshooting and service improvement.

How we use information

We use personal information for purposes connected with providing and managing the Playjonny Casino service. These purposes may include:

Creating, maintaining and administering your account.
Processing deposits, withdrawals and other account transactions.
Providing customer support and responding to questions, complaints or requests.
Confirming identity, age and account information where checks are required.
Protecting the website and accounts from fraud, money laundering, abuse, unauthorised access and other harmful activity.
Monitoring gameplay, transactions and account activity to identify security or compliance concerns.
Operating, testing, maintaining and improving the website and its features.
Sending service messages, security notices and other communications needed to manage your account.
Sending marketing communications where permitted and where you have provided consent or another valid preference.
Meeting legal, regulatory, tax, accounting, dispute-resolution and responsible gambling obligations.

We may use information in an aggregated or de-identified form for analysis, reporting and service improvement. Information may also be used to enforce our terms, protect our rights and respond to lawful requests or serious security incidents.

Marketing choices

If you agree to receive promotional communications, we may send information about products, services or offers that may be relevant to you. You can withdraw consent to marketing at any time by using an unsubscribe option in a message, changing available account preferences or contacting us. Withdrawing marketing consent does not affect essential service, security or account communications.

Cookies and similar technologies

Playjonny Casino may use cookies and similar technologies to help the website function, remember preferences, maintain sessions, improve security and understand how visitors use the service. Some cookies may be necessary for account access or core website features, while others may support analytics, performance or relevant communications.

Cookies are small files or values stored on your device by a website. They may help recognise your browser during a visit, but they do not automatically provide access to your account. The availability and purpose of cookies may change as the website develops.

You can manage or remove cookies through your browser settings. You may also be able to block certain types of cookies. If you restrict necessary cookies, some parts of the website may not work correctly, and account or security features may be affected.

Sharing, security and storage

We may share relevant information with service providers that help operate the website and account services. These providers may support payment processing, identity and verification checks, fraud prevention, information technology, hosting, customer support, communications, analytics, security and professional services. They should only use information for authorised purposes and in accordance with applicable requirements.

Information may also be shared where necessary to comply with a legal obligation, respond to a valid request, protect players or the public, investigate suspected fraud or other unlawful activity, resolve a dispute, or enforce applicable terms. If the business or part of its operations changes ownership or structure, information may be transferred as part of that change, subject to appropriate protections.

We use reasonable administrative, technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration and disclosure. No online service can guarantee complete security, so you should use a strong, unique password, keep login details private and contact support promptly if you suspect unauthorised account activity.

Information may be stored or processed by service providers in Australia or other countries, depending on the systems used to provide the service. Where information is handled across borders, appropriate steps should be taken to protect it in line with applicable privacy requirements.

We keep personal information only for as long as reasonably necessary for the purposes described in this Policy. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or destroyed, subject to technical, legal and operational requirements.

Your privacy rights and how to contact us

Depending on applicable privacy requirements, you may have rights concerning the personal information we hold about you. These may include asking for access to your information, requesting correction of inaccurate or incomplete information, asking for deletion where it is no longer required or where deletion is otherwise available, and withdrawing consent to marketing communications.

To exercise your data rights, or to ask a privacy question, contact support@playjonnycasino.win. Please clearly describe your request and include enough information for us to identify your account. We may need to verify your identity before providing information or making changes, particularly where the request involves account security or sensitive information.

Access: ask for a copy or explanation of personal information held about you, subject to applicable exceptions.
Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details where appropriate.
Deletion: ask us to delete information that is no longer needed or where deletion is available under applicable requirements. Some information may need to be retained for legal, security, dispute or compliance reasons.
Marketing consent: withdraw your consent to promotional communications. This will not stop essential messages about your account, transactions, security or the operation of the service.

We aim to handle privacy requests fairly and within a reasonable timeframe. If we cannot fulfil a request in full, we will generally explain the reason, subject to legal, security and confidentiality limitations. You may also have the right to raise a privacy concern through an appropriate external process available to you in Australia.

Changes to this Privacy Policy

We may update this Privacy Policy when our services, information practices or applicable requirements change. The updated version will be made available on this page, with the revised date or other notice where appropriate. We encourage you to review the Policy periodically so you understand how information is handled.